Contact us

Customer Service
Customer Service

Customer Service
Support Center

Professional engineers are on standby 24/7.
Technical issues are routed directly to the datacenter for real-time troubleshooting, safeguarding your business.

LiveChat Online Support  →
24 hr
Technical Support Online
500 +
Trusted by Corporate Clients
8:30–17:30
Billing Support Hours

Website experiencing issues? We recommend opening a support ticket.

To avoid waiting on phone lines or dealing with transfers, we strongly recommend submitting a ticket. Your request goes straight to our on-duty datacenter engineers for immediate troubleshooting, skipping administrative delays. It also supports screenshots and URLs, keeping a complete log of the process to better secure your hosting rights.

Click here to submit a ticket, and our engineers will assist you immediately
Contact Channels

Our Service Contact Windows

Technical Support
Technical Support
TECHNICAL SUPPORT
24/7 on-duty engineers available for troubleshooting. Technical issues are sent directly to the staff.
support@twnoc.net
 Get Technical Support
Billing Support
Billing Support
BILLING SUPPORT
Monday to Friday, 8:30–17:30. Feel free to contact us via the form outside of office hours.
service@twnoc.net
 Billing Inquiry
Business Consulting
Business Consulting
BUSINESS CONSULTING
For sales and business inquiries, we will tailor the best solution to meet your needs.
sales@twnoc.net
 Sales Inquiry
Contact Info

Contact Info & Important Notes

Phone Number
4499-343 (Please add 02 for mobile calls)
Address
12F., No. 866-7, Zhongzheng Rd., Zhonghe Dist., New Taipei City
Billing Hours
Monday to Friday, 8:30–17:30
Client Area
Login to Client (Billing) Area →
LINE@
Join Yuan Jhen Info LINE@ (@yuanjhen)
Note: This LINE account currently does not offer live agent chat support.

This account is primarily used to provide automated alerts, such as billing notifications, bandwidth usage, and storage warnings. If you are not a Yuan Jhen client and wish to request a quote, we suggest using our Sales Inquiry Ticket or emailing us at sales@twnoc.net.